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Terms and Conditions

Please carefully read the following text containing the Terms and Conditions, before visiting senddo.es. By purchasing products from Senddo Servicios Avanzados, S.L.U., we suppose that you have read and agreed to our Terms and Conditions.

Copyright

Senddo Servicios Avanzados, S.L.U. (hereinafter Senddo) is the owner and copyright holder of all software sold on this site. The copy, redistribution, use or publication of any product without Senddo’s permission, is strictly prohibited. You are not allowed to use any part of our code of any other software, product or website.

Installation

When purchasing at Senddo, we offer installation services for all extensions, under one Magento®. To get installation support, please provide us access to your website (including admin account and FTP/SSH info). Installation service is offered at a cost that varies depending on the extension.

Product Support

Senddo offers a free three-month support for all customers purchasing Magento® extensions. 6 to 12 month support is also offered at a cost that varies depending on the extension.

Support includes answering any question related to our products and fixing any bug/error caused by our products. Our extensions are built and tested on default Magento systems. Consequently, support does not include fixing coding conflicts that are related to any third party extension/theme installed on your store. In addition, support does neither include customizing our product to fit your own needs. Customization will require extra fees.

Customer can contact for support by sending us an email (info@senddo.es) or through our Live Chat. Please kindly understand that all support requests made on weekends will be processed when we’re back to the office next Monday (GMT+1).

Product Update

Senddo updates the extensions regularly to meet customers' needs and make our products compatible with newer Magento® versions. We provide lifetime free updates for all extensions bought on our store.

Customers who purchased products from us can get the updated version for free by logging in our store and by going to My account > My downloadable products.

We do not provide free services (including free support and installation service) for updated versions. Module updates are provided only for the Magento® version branch for which the product was purchased. For example, if you buy the extension for Magento® 2.X.X, updates and support will be provided only for Magento of 2.X.X version branch. Newer versions will not be provided for free.

Product Customization

Senddo provides customization service to fit customers´ needs. Our customers can contact us and request customization by sending us an email (info@senddo.es) or through our Live Chat.

Refund Policy

Senddo offers 14-day money back guarantee for all of our products in case an extension fails and we cannot fix it.

Before a refund is granted, customer must enable us try solving any problem related to the extension. Refunds will not be granted in case the client simply decides not to use the extension, or if the extension was purchased for evaluation purposes. Refunds will neither be granted in case coding conflicts are related to any third party extensions/themes that are installed on your store. We can offer our support service in order to assist you to fix these conflicts.

License agreement

Only one copy of an extension can be used on one Magento installation for your own personal or business use. A separate License should be purchased for each Magento installation.

Our extension is 100% open source code and you are allowed to customize it to fit your own needs.

By purchasing any product from the senddo.es store, you agree to the following Terms:

  1. This license agreement is an agreement between you (the person or company who is being licensed to use the software or documentation) and Senddo. The agreement applies to all products/software/scripts/services you purchase from us.
  2. By purchasing the software you acknowledge that you have read this agreement, and that you agree to the content of the agreement and its Terms and Conditions, and agree to use the software in compliance with this agreement.
  3. The agreement comes into legal force at the moment you order our software from our site or receive it through email.
  4. We are the copyright holder of the software. The software or a portion of it is a copyrightable matter and is liable to protection by the law. Any activity that infringes Terms of this agreement violates copyright law and will be prosecuted according to the current law. We reserve the right to revoke the license of any user who is holding an invalid license.
  5. You may not give, sell, distribute, sub-license, rent, lease or lend any portion of the software or documentation to anyone. You may not place the software on a server so that it is accessible via a public network such as the Internet for distribution purposes.
  6. You are bound to preserve the copyright information intact.
  7. We will not be liable to you for any damages (including any loss of profits/saving, or incidental or consequential) caused to you, your information and your business arising out of the use or inability to use the software.

Notifications of changes

Please note that these Terms and Conditions may change from time to time. Senddo reserves its right to modify these Terms and Conditions at any time. We will post changes on this website and, in case these changes are significant, we will provide a more prominent notice.

Contact us

Please contact us by sending an email to info@senddo.es for any concerns and questions, or write us at Senddo Servicios Avanzados, S.L.U., Gurutzegi nº 12 of. 16, 20018, Donostia, Gipuzkoa, Spain.

Our team will assist you within 72 hours.

Last update: february 2019. Senddo Servicios Avanzados, S.L.U. All rights reserved.